A little help for your next room.

Having trouble signing in?

Roomwisp supports email and password, email sign-in links, and Apple or Google sign-in when available in the app.

• Use the same sign-in method and account you originally used for Roomwisp.
• For an email sign-in link, check your spam folder and open the email on the same device where you requested the link.
• If an email link has expired, request a new link in the app.
• If you use an email and password, use the password reset option on the sign-in screen when needed.

If Apple or Google sign-in shows an error, include the provider and the error message when you contact support.

What if a design does not finish?

Roomwisp needs an internet connection to upload a photo and generate a room visualization.

1. Check your connection and look for any error shown in the app.
2. If a photo will not upload, check that Roomwisp has access to the camera or selected photos in your iPhone settings.
3. Before starting another generation, return to your space to check whether the design has completed.
4. If the issue continues, contact support with the approximate time, the space affected and the error message.

Roomwisp designs are AI visualizations for inspiration. They can contain inaccuracies and should not be used as measurements, construction plans or guarantees of a finished result.

How do I manage purchases?

Roomwisp purchases made through the App Store are managed through Apple.

To review or cancel an Apple subscription, open Settings on your iPhone, tap your name, then Subscriptions, and select Roomwisp if it is listed.

If an eligible purchase is missing in the app, sign in to the Apple Account used for that purchase and use Restore Purchases on Roomwisp's purchase screen.

Deleting Roomwisp or deleting your Roomwisp account does not cancel an App Store subscription. Manage the subscription separately through Apple.

For a purchase problem, email support with the issue and the purchase date. Do not include full payment details.

How do I control privacy or delete my account?

New Roomwisp accounts start with Keep Designs Private enabled.

In Roomwisp, open Options and review Keep Designs Private under Privacy. When enabled, your designs do not appear in Explore for other people to discover and save. If you previously changed this preference, Roomwisp preserves your choice when you sign in.

To delete your account, sign in, open Options, and choose Delete Account in the Account section. Read and confirm the deletion prompts. Account deletion permanently removes your account and its spaces, images and designs.

For privacy questions or help accessing account deletion, email mjoldic@purplecones.com.